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Transparency & Data Security

Privacy Policy

Last Updated: January 1, 2026

At TutorChrome ("we," "our," or "us"), we are deeply committed to protecting the privacy, security, and confidentiality of our students, parents, educators, and website visitors. This Privacy Policy details the types of personal information we collect, how it is used, stored, protected, and the choices you have regarding your data.

1. Information We Collect

When you interact with TutorChrome, schedule a live demo session, or enroll in a tutoring program, we may collect the following categories of information:

  • Contact Information: Student and parent full names, email addresses, telephone/WhatsApp numbers, and geographic location/country.
  • Academic Profile Data: Grade level, school syllabus (e.g., US Common Core, IB, AP, Australian Curriculum), subject requirements, and academic goals.
  • Virtual Classroom Data: Lesson logs, collaborative whiteboard annotations, chat messages within the platform, and attendance records for academic quality assurance.
  • Technical & Analytics Data: IP addresses, browser types, device identifiers, and aggregated browsing patterns collected via cookies and tools such as Google Analytics to enhance user experience.

2. How We Use Your Information

We use the collected information strictly for educational, operational, and customer service purposes:

  • To match your student with the most suitable vetted subject specialist.
  • To schedule, coordinate, and deliver live 1-on-1 virtual tutoring classes.
  • To compile post-session learning summaries and periodic academic progress reports for parents.
  • To process invoices and service transactions securely.
  • To respond to your inquiries, support requests, and schedule changes.
  • To maintain the safety, integrity, and security of our online learning environment.

3. Student Privacy & Children's Data

TutorChrome takes student privacy with the utmost seriousness. For students under the age of 13 (or under 16 in certain jurisdictions), personal information is collected only with verifiable parental or legal guardian consent. We do not sell, rent, or trade student personal data to third parties under any circumstances.

4. Data Protection & Security Standards

We employ industry-standard technical, administrative, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction of personal data. All live video and interactive whiteboard sessions are conducted through secure, encrypted communication protocols.

5. Third-Party Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, processing secure payments, providing live chat functionality, or analyzing aggregated platform performance. These third parties are bound by strict confidentiality obligations and are prohibited from using your data for any other purpose.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember user preferences, facilitate login sessions, and gather anonymous analytics regarding site traffic. You can adjust your browser settings to decline cookies, though certain features of the site may function with reduced capabilities.

7. Your Privacy Rights

Depending on your region, you may have the following rights regarding your personal information:

  • The right to access and review the personal data we hold about you or your student.
  • The right to request corrections or updates to inaccurate information.
  • The right to request the deletion of your account and personal records, subject to legal and regulatory retention obligations.
  • The right to opt-out of promotional communications at any time via the unsubscribe links in our emails.

8. Updates to This Policy

We may periodically revise this Privacy Policy to reflect enhancements to our tutoring services or regulatory changes. Any revisions will be published on this page with an updated effective date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our team: